MCP



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Management Disciplines

Rudy Kints Profile 

 

Loyalty Lessons From A Microdistillery

2016-Apr-02 - read more...

The only evidence of the fast-food restaurant is one set of orange chairs and a table still bolted to the floor. Otherwise, the place looks exactly the way you might imagine a distillery in a garage or small warehouse would look: a large stainless

Customer service

2016-Jan-20 - read more...

"They don't like getting calls," said Shep Hyken, a consultant who speaks to corporations about service. "They want the problem solved before it reaches them." But when top executives (or their assistants) hear from an unhappy consumer, they'll often

The problem with customer service

2015-Jul-29 - read more...

Almost everyone has to deal with customer service at some point. In fact, 88 percent of the people surveyed recently by the Consumer Reports National Research Center had done so in the past yearto question a bill, request a repair, return ill-fitting 

Brahms and Mendelssohn fare best in Miami Symphony's season opener

2014-Oct-06 - read more...

The Miami Symphony Orchestra's season continues 6 p.m. November 16 at the Arsht Center in Miami with The Beatles' U.S. Invasion 50th Anniversary featuring works by Hyken, Breiner and Marturet with violinist Daniel Andai, pianist Ciro Fodere and the 

When customer service becomes self-service

2014-Jul-31 - read more...

millennials who expect answers quickly and are more comfortable interacting with touchpad screens than people, according to Shep Hyken, a customer-service expert and author of Amaze Every Customer Every Time (Greenleaf Book Group Press, 2013).




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MCP International -  Executive search for senior management positions: General Management, Sales, Marketing, Human Resources, Operations, Finance, R&D, Public Affairs, ...

 

Amazon.com: Customer Reviews: Staples Hyken Technical Mesh ...

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MCP International -  Executive search for senior management positions: General Management, Sales, Marketing, Human Resources, Operations, Finance, R&D, Public Affairs, ...

 

 

 

 

 



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MCP International -  Executive search for senior management positions: General Management, Sales, Marketing, Human Resources, Operations, Finance, R&D, Public Affairs, ...